3t is currently looking to recruit an IT Support Engineer on a permanent contract, located in North Shields.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
The Role
The function of this role is to provide a first point of contact, and you will be responsible for the day-to-day provision, managing, supporting and maintaining of all aspects of IT related infrastructure as part of a small team including and Outsource function. Due to the nature of the position, you are expected to be confident in acknowledging what you do and don’t know, this will not only allow for a better service to the business, but it will also highlight areas that you are wanting to learn.
In this role you will be working on a broad and varied range of technologies, allowing you to truly develop your skill set. You will need to be passionate about IT and technology in all its forms so there will be opportunities to grow together.
The role will involve travel to other sites in England, and Scotland and due to the nature of our business a full UK driver’s license is required. There will from time to time be a requirement to travel to our foreign sites in the USA and Middle East.
This is an excellent opportunity for someone to either progress from a level 1 IT support role with extensive experience or for those with level 2 experience who have a passion for IT technology and are looking for an ever-changing environment that offers a fantastic opportunity to develop their skill set.
Due to the requirement of this role then it is onsite based, with some flexible working arrangements, however it is not a hybrid role.
Duties and Responsibilities:
- Providing 1st and 2nd line support via telephone and via remote access solutions.
- Managing and resolving service desk tickets.
- Diagnosing and resolving technical issues.
- Specification, purchase, configuration, and installation of IT Hardware.
- Specification, purchase, configuration, and installation of software solutions.
- Installing and maintaining existing hardware\software solutions.
- Playing a key part in office moves, including the movement of computers and phones.
- Maintaining and complying with ISO 27001 processes and contributing to the continued certification, including audits.
- Patch management of all servers as well as networking and CCTV equipment.
- Full user account management and maintenance.
- Telephony configuration and deployment.
- Mobile phone provision and management.
- Assist in the setting of IT related budgets.
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- 3-5 years of proven experience in an IT Support role.
- Formal certifications with Microsoft, Cisco, CompTIA and (ISC)2 are preferred.
- Holding a degree or HND in an information technology and business technology related subject would be an advantage.
- Experience working with the following technology areas
o Windows Workstation.
o Windows Server.
o Active Directory/Group Policy.
o Microsoft Office Suite including 365.
o Azure\Amazon Web Services.
o Intune.
o Antivirus\EDR solutions.
o Back-up solutions.
o Telephony solutions.
o Mobile Device Management.
o Networking including Wifi and Firewalls etc.
- Experience in contributing to and complying with ISO 27001 and Cyber Essentials certifications as well as other BS\ISO standards.
- Adept in working in and assisting others through help desk software, such as Freshdesk in addition to other remote access desktop programs.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Ability to prioritize and manage several milestones and projects efficiently.
- Professional interpersonal skills are essential when communicating in all forms including written, oral, email, telephone, and presentation.
- Accept constructive criticism and customer feedback regarding their experience with software or IT services.
- A positive and upbeat attitude to dealing with people.
- Capable of hands on problem-solving, with ability to generate ideas and solutions.
- Ability to use own initiative and pay close attention to detail.
- Ability to cope with competing demands and to prioritise tasks.
- Capable of working independently, taking responsibility and ownership as an individual, as well as being able to integrate and operate as part of a team.
- Full driver’s license.
Pay: £25,000.00-£33,000.00 per year