3t is currently looking to recruit a Training Management Services (TMS) Team Lead on a permanent contract located in Aberdeen, UK.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Managed Services is the leading provider of global training and competency management services with many of the world’s leading Oil and Gas, Renewables and Public Sector organisations. We deliver impactful solutions to our clients that drive compliance and safety.
The Role
As TMS Team Lead you will facilitate and administer training arrangements on behalf of TMS client workforce in conjunction with the training matrix. You will manage all aspects of arranging and maintaining training requirements of TMS client employees including course bookings, scheduling training, obtaining and issuing certification.
Duties and Responsibilities:
- Manage team rota
- Be the day-to-day focal point for Client queries and bookings
- Think innovatively and make decisions to assist the Account Manager
- Maintain, recommend change and develop procedures for allocated contracts
- Lead contract team; develop staff through appraisals and succession planning
- Identify areas for improvement to bring added value
- Support the Account Manager to achieve department strategic development and successful growth
- Attend and lead Client meetings when required
- Hold regular meetings with the team/relevant internal staff
- Review client’s 3rd party training spend on a regular basis to monitor trends
- Ensure contract KPI’s are being met, POs are in place and are monitored
- Monitor TMS revenue in comparison to resources that are deployed
- Monitor contract team transactional workload and corrections reports on a weekly basis and address where required
- Provide contract team with required look-ahead reports and ensure these are completed
- Provide Client with required non-responder / compliance / gap reports at agreed frequency
- Develop relationships with all Client focal points
- Provide Client Account Manager with regular updates
- Issue process updates to team and ensure training is offered if required
- Verify that data within Client / Internal LMS is fully populated and accurate
- Undertake additional duties as requested by the head of TMS
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- Excellent coordination/organisational skills
- Excellent communication/strong interpersonal skills
- The ability to talk to all levels of company representatives
- Knowledge of Health, Safety, Security, Environmental, Quality (including Audits)
- Customer service experience
- Sound knowledge of the Oil & Gas Industry as an advantage
- Excellent IT skills (MS Office)
- Software system experience as an advantage
- The ability to work under pressure
- Excellent attention to detail
Location: 2 days per week working from our Clients site (Kingswells), minimum of 1 day per week working from our 3t office in Dyce and a maximum of 2 days per week working from home.
Pay: £32,436.00-£38,923.20 per year