3t is currently looking to recruit a Quality Lead / Manager on a permanent contract located in North Shields, UK.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.
The Role
You will be responsible for the development, implementation, recording and monitoring of all Quality activities and objectives of the 3t UK Training Business.
You will develop, lead, train, and implement quality and standardisation programs across all UK sites designed to ensure compliance in accordance with awarding body standards and best practice.
You will also be responsible for leading and supporting the quality internal and external audit process for all certification / awarding bodies, suppliers and customers across all UK sites, systems, course and supplier audits.
Duties and Responsibilities:
- Responsible for implementation and management of ISO 9001 requirements across all UK training business sites.
- Develop and maintain an annual audit schedule for all quality activities
- Complete internal quality audits, audit reports and ensure the correct reporting and actioning of any findings for all site, systems, course and supplier audits
- Develop and maintain an annual audit schedule for all external awarding body audits
- Lead on all external awarding body audits ensuring all findings, non-conformances and corrective actions are resolved and closed in a timely manner
- Work with operational managers and leads ensuring all standards are followed and appropriate training has been provided to enable implementation
- Responsible for all appropriate management of all feedback, complaints and non-conformances
- Chair a quarterly standardisation meetings at each site to be attended by all lead instructors (minutes to be provided with all actions appropriately allocated for completion)
- To review and update month to legal register via Compliance people system
- Lead on all awarding body bi-annual management reviews
- Lead on all quality / awarding body activities across the UK joint ventures
- Conduct a monthly walk around of all sites areas reporting any potential issues promptly via a weekly email to the Compliance Manager and local General Manager.
- Manage control of documentation process
- Manage change process within training business
- Manage new course approvals and course development process from initial application to implementation
- Drive continuous improvement across the business
- Provide guidance and support to aid root cause analysis
- Undertake additional duties as requested by Compliance / General Manager(s)
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- Experience in a quality role
- Experience of working with awarding / certification bodies
- Lead ISO 9001 Internal Auditor qualification
- Strong communication skills in all forms
- Excellent organisational and time management skills
- A positive attitude to dealing with people
- A hands-on problem-solving approach, with ability to generate ideas and solutions
- The ability to use own initiative and pay close attention to detail
- The ability to cope with competing demands and to prioritise tasks
- The ability to work independently and have responsibility as an individual, as well as being able to integrate and operate as part of a team
Location: The role will have a national remit with anticipated up to 40% travel across Training business sites.