3t is currently looking to recruit a Business Account Manager on a permanent contract located in Manchester, England.
The Company
At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.
The Role
You will be responsible for building and maintaining positive relationships with our largest, non TMS clients and will be their main point of contact for all day to day account management and course bookings.
Duties and Responsibilities:
- Account Management of a number of pre-defined top non-TMS business clients
- Booking management of our B2B customer base
- Ensure timely responses to all enquiries and booking requests
- Communicate with relevant KAM to support on all upsell/cross sell opportunities
- Certificate expiry management to secure delegate refreshers
- Conversion from manual booking to portal booking where appropriate
- Purchase Order Management
- Promptly resolve any invoice queries Reporting:
- Monthly reporting of activity levels including account managed client expiries, PO status, credits and conversion to portal bookings
Key Performance Indicators
- 80% conversion of all account managed client expiries/refreshers secured
- 100% of PO’s in at time of booking (where pre-approved none over 7 days post course)
- Less than 1% credits / individual
- Min 16% equal split of overall non-account managed B2B workload
- Weekly late availability promotional emails to all account managed clients
- 1 x monthly promotional campaign, targeted themes to support local product drivers
Individual Targets / Bonus Opportunity:
OTE of £500 payable per month split 3 ways (* payment trigger achievement of individual KPI’s)
- £200 per month – payable upon achievement of individual monthly B2B budget (minus any revenue loss credits)
- £150 per month – payable upon achievement of overall team monthly budget (minus any revenue loss credits)
- £150 per month – * payable upon achievement of individual KPI’s
The Person
At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. You will have:
- Strong client / account management skills.
- Strong communication skills.
- Excellent organisational and time management skills.
- A positive attitude to dealing with people.
- Capable of hands on problem-solving, with ability to generate ideas and solutions.
- Ability to use own initiative and pay close attention to detail.
- Ability to cope with competing demands and to prioritise tasks.
- Capable of working independently, and having responsibility as an individual, as well as being able to integrate and operate as part of a team.
Pay: £31,200.00 per annum (OTE)